Expert Help at your Fingertips

Customer Success is as varied as SaaS products and customers. Our Fractional Experts have experience overcoming challenges across every segment, stage, and GTM model. We’ve tested, innovated, and excelled; we’ve learned things the hard way so you don’t have to. Connect with the Fractional Expert that is perfect for you.

Heather

  • Experienced with AI and ML, Biotech, Digital Health, Vertical SaaS, Health Tech/ Med Tech, Life Science

  • Seattle Wa

  • Community, Customer Success Enablement/ Training, and Customer Marketing

  • CS Leadership of teams from 0-100

  • Extensive experience with D2C, Partnerships, and global/multinational enterprise customers

Linda

  • Boston, MA

  • Voice of Customer, CX research, CX technical training and enablement

  • 15 in Customer Success leadership for teams of 1 to 300

  • Digital/ Scaled, SMB, Enterprise, and Partnerships/resellers

Michi

  • Experience working in Healthtech, EdTech, Martech and more

  • San Francisco, CA

  • CS Enablement/training, Voice of Customer, and starting CS teams from 0-1

  • 7 years in Customer Success leadership including confounding RecastSuccess

  • SMB, midmarket, and enterprise B2B

Emma

  • Experience working in Consumer Tech, Future of Work, PropTech, Supply Chain and Logistics Tech

  • London, England

  • Community, Voice of Customer, and Customer Marketing

  • 5+ years in Customer Success leadership

  • midmarket, enterprise, and global/multinational across EMEA and ANZ

Jenny

  • Experience working in automotive, wellness, and staffing

  • Tampa Bay, FL

  • CS Ops, CS Enablement/training, and Voice of Customer research

  • Customer Success leadership in Series A through 300 people CS organizations

  • SMB, midmarket, and digital/scaled

Parul

  • Experience working in AI and ML, Digital Health, FinTech, Future of Work, Health Tech/ Med Tech, Life Science, and more.

  • Chicago, IL

  • CS Ops, CS Enablement/training, Customer Education, and CS Recruiting

  • 9 years in Customer Success leadership

  • SMB, midmarket, and enterprise B2B

Kevin

  • Experience working in Verticle Tech, Health Tech/ Med Tech, IoT/ Manufacturing Tech, and Life sciences

  • Atlanta, GA

  • Recruiting, Operations, and Community

  • 15+ years in Customer Success leadership

  • midmarket, enterprise, and global/multinational across EMEA and ANZ

Annie

  • Experience working in HRTech, Future of Work, EdTech, HealthTech, EHS, AI, and CPG/Retail

  • Greater Sacramento and Bay Area, California

  • Operations, Customer Education, and Recruitment

  • 13+ years in Customer Success leadership including Cofounding RecastSuccess

  • Scaled, midmarket, enterprise, global/multinational, and partnerships across NAMER, EMEA, and APAC

Sandy

  • Experience working in Enterprise Tech/ collaboration tools, MarTech

  • Bay Area, California

  • Customer marketing, Community, and Customer Education

  • With 5 years experience leading Customer Success teams of 10-30.

  • Enterprise, Global, and Partnerships

Adrianne

  • Experience working in Consumer Tech, CPG, eCommerce, Enterprise Tech/ collaboration, Future of Work, Life Science

  • Plymouth, Michigan

  • Recruiting talent, Voice of Customer, and Operations

  • Leading Customer Success teams of 10-300

  • SMB, midmarket, and enterprise experience

Lisa

  • Experience working in Marketplaces, EdTech, Future of Work, and PropTech

  • Toronto, Ontario

  • Recruiting talent, CS Enablement/ training, and Operations

  • 6 years Leading Customer Success teams of 1-100

  • Partnerships, SMB, midmarket, and D2C

Victoria

  • Also has experience working in EdTech, CyberSec, Human Capital

  • Boston, Massachusetts.

  • customer onboarding, org design, CS recruitment, Change management

  • SMB/Mid Market/Enterprise/ SLED/FED