• Annie Dean

    CO-FOUNDER & CEO

    Annie had 10+ years of successful big-box retail leadership and wholesale experience. With no college degree and poor work-life balance, she was feeling trapped. To break into the tech industry she had to start over at the bottom with an entry-level role at Cisco in 2011. There she moved up quickly in the Customer Success world:

    Led Global Customer Learning Operations for LinkedIn Talent Solutions

    Launched Degrees with Coursera as leader of Learner Success and TPMs

    5+ years early-stage startup CS/Ops exec experience

    Completed Masters Certificate in Entrepreneurship and Innovation from HEC 2021

    Mom of two

  • Michi Pezeshki

    CO-FOUNDER & CCO

    Michi has 10+ years in client-facing roles at early/mid-stage startups where she often struggled to find and compete for diverse customer success talent. She was passionate about career mentorship, but often met with resistance from execs when trying to hire non-traditional talent without additional pre-employment training

    Created and led customer success onboarding programs at early-stage startups

    CS experience across 7 industries

    Completed coaching program at Coactive Training Institute

    Mom of two

Ankit Aggarwal

Customer Success Lead, MoEngage

Asia Cohort Mentor/Instructor

Lisa Winberg

Former VP of Customer Success, Vendor PM

North America Cohort Mentor/Instructor

Fazilat Nassiri

Principal, Gold Talent

Interview Practice Facilitator

Some of our Expert Speakers and Mentors

  • Alessandra Marinetti

    Sr. Director of AppSmart Academy

    Former Box and LinkedIn

    Expert Speaker Customer Education

  • Alison Goodrum

    Director of CS at Recast Software

    Mentor

  • Himanshu Singh

    Founder/CEO of Prowess

    Expert Speaker Working With Product

  • Carolina Bravo

    Implementation Manager at Sword Health

    Mentor

  • Linda Crawford

    Former CRO Optimizely & GM SalesCloud at SalesForce

    Expert Speaker Forecasting

  • Julio Franco

    CCO at Zappi

    Mentor

  • Andrea Simpson

    Enterprise CSM at Crunchbase

    Expert Speaker

  • Carlos Avina

    Director of Customer Success

    Worklete

    Expert Speaker: Renewals

  • Scott Crawford

    Founder OneWindow Sales Consulting

    Expert Speaker Working With Sales

  • Sarah Yaksic

    Sr. Manager CS Ops

    Synopsis

    Mentor

  • Daria Lavrentev

    Sr CSM and Product

    Certara Germany

    Mentor

  • Andrew Remis

    Lead CSM

    Drone Deploy

    Mentor

Values

Learners First

We positively impact the lives of our learners creating opportunities for those who would not have had them otherwise

Accountability

We do what we say we will, at a high quality, and we take responsibility for our actions.

Growth Mindset

We are not afraid to take intelligent risks and choose speed over perfection, knowing that if we make a mistake or have a failure it is an opportunity to learn. We strive to be better, be humble, and learn from every member of our team/ community.

Clarity

We know what our goals are, and how each of us plays a role in achieving them. We are team players, self-starters, and great communicators driven by the need to do our part to reach big goals.

Affinity

We love what we do. We are committed to ensuring every member of our team and our community will be better for having been part of RecastSuccess!


Now Hiring

adean@recastsuccess.com
(415) 340-2082