How we help early-stage Founders

Launching Customer Success

You can have the best of both worlds

Full-time Individual Contributor+ part-time oversight

Hire a leader from a related industry who has completed CSM BootCamp or an experienced CSM with limited leadership experience paired with a Fractional Head of Customer Success to provide the development and oversight to groom them into the CS leader you deserve.

  • CS Strategy

  • Board support

  • CSM talent planning

  • Establish KPIs for customers and CS

  • Recommendations for CS Ops tools, processes

  • Establish account tiers & service offering

  • Customize key lifecycle stage playbooks 

  • Feedback and team support

 

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