Explore how RecastSuccess Fractional CS leaders fill important gaps

  • • Segment customers and introduce appropriate service levels

    • Identify and implement impactful 1:many touchpoints

    • Create a collaborative culture where work is leveraged repeatedly while still feeling bespoke

    • Spend smarter with tech stack advice, avoid buying the wrong solution or the right solution too soon .

  • • Align customer goals with Mutual Success Plans and shared ROI metrics

    • Measure what matters to understand the health of customers throughout your relationship and intervene if things are not on track to renew

    • Train the team to forecast with accuracy

  • • Create a defensible strategy for NRR

    • Gain investor confidence by presenting credible experts

    • Financial modeling (and improvement) of key drivers of GRR, COGs, TTV, CAC payback, and LCV

  • • Fractional leaders can start right away, and begin having an impact within days

    • Recruit from the deep RecastSuccess talent network to fill roles quickly

    • Upskill your current talent with a deep workshop training offering

  • • Map your customer journey and identify pain points

    • Customize proven playbooks to address key churn risks from lack of executive collaboration to hard-to-reach end-user groups

  • • Implement a data-driven strategy to reengage former customers

    • Create an offboarding process that keeps doors open in the future as your product evolve

  • • Split hunting and farming responsibilities effectively to free up sales resources without sacrificing revenue

    • Create a Customer Success Qualified Lead funnel

    • Train the team to seamlessly navigate renewals, upsells, and cross-sells.

  • • Customize post-sales lean org structure. Prioritize job descriptions, titles, and timing based on industry insights.

    • Manage the team, freeing up time for Founders, Revenue Leaders, etc. to focus on their high-impact responsibilities.

    • Develop internal talent to be ready to take on bigger responsibilities and promote from within!

  • • Use developer resources efficiently with Voice of Customer feedback

    • Inform sales and marketing strategy with data-driven customer result to dial in ICP and Value Props

    • Unlock customer advocates (references, testimonials, beta testers) in an intentional and scalable way

Your first 30-minute consult is free* with code MEETUS24

*Participating Experts only, when scheduled by Dec 31, 2024