Course Work
Live Instruction
Industry insiders Michi Pezeshki and Annie Dean, help growing companies to up-skill their customer success teams. The certification program includes lots of practice and group discussions.
Hands on workshops include:
Setting a mutual success plan
Creating an implementation project plan
Story telling with data to create an EBR/QBR
Negotiating a renewal
Capturing and prioritizing feature request
And more!
Learn on your schedule
Choose from a part-time 10 week cohort, available in convenient times for EU and US timezones. Or join us for our 3-day intensive workshops. Custom programs tailored to your needs are also available, contact us to learn more.
“So many times in the past few weeks, I’ve been able to do better at work by knowing what to look for/pay attention to! All because of everything I learned from you!! Planning for quarterly business reviews, knowing who my decision maker is vs. my influencers and why that matters, and more. It’s all SO applicable.”
Experience
“I have 20 pages of notes from this week (for real). I learned so much that I can immediately apply and share with my team. I've already started implementing some changes / improvements to processes that we have in place. It's given me confidence to lead my team in a time of change.”
Megan Brady
Manager, Customer Success
Homebot.ai
Example Boot-Camp Topics
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Communication channels
Strategic Planning
Prioritization
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Partnering with Cross-functional departments
CX journey mapping
Accountability
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Success Plans
Business Architecture
Key personas
Onboarding
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No/low touch strategies
Customer Education
Change Management
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Pilots
Opportunity identification
Voice of Customer in the SDLC
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Storytelling with data
Goal setting
QBRs/ QVRs
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Key systems used by sales, CS and support
Project Management and organization best practices
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Risk management
Renewals
Negotiations and contracts