All the layoffs leaving you scratching your head? A CSM is still a great career choice, here is why.

For Customer Success compensation can vary a lot based on the scope of work/ value to the company. This generally is measured by the book of business you are responsible for and

Many career transitioners have highly transferable skills, but getting your foot in the door proves to be a huge challenge. It can be hard to even have your resume seen by an actual human, let alone one that will recognize transferable skills that may not fit their preconceived notions. If you’ve been applying but it feels like you aren’t getting anywhere, you might be facing these challenges without even knowing it.

Don’t let the name confuse you, Customer Success is not a Customer Service /tech support/ call-center job. So what is it? Companies of all types use technology powered by software to get business done.

You may not fit the mold of those doing the job you aspire to have, or the job you’re doing. Thank goodness! Being different doesn’t make you an imposter. It gives you big advantages, as long as you embrace your diverse viewpoint. Take a seat at the table and let your voice be heard.

‘We’ve decided to go with another candidate.’ You made it through the gauntlet and in the final round didn’t get the job. Don’t lose out on this too!

First, sorry that’s a bummer! Second, when life gives you lemons these are my tips to make lemonade

Don’t try to avoid answering the question. For the hiring team this question is a key qualification for you to move forward in the interview process.

I’ve hired hundreds of Customer Success Managers in my leadership roles from start-ups to some of the world’s biggest companies. Only a handful of candidates did not try to negotiate their salary. That was a huge red-flag!

There is a high likelihood that a decision maker is going to see your LInkedIn photo, and it’s typically before they see you. Don’t make the wrong first impression.

Technology loves Murphy’s law so plan ahead.

*Check your wifi speed and plug in your laptop about 30 minutes before your scheduled appointment. Leave yourself time to reset your router or go to a Starbucks if the technology gods are conspiring against you. If you wait till just before the call and something goes wrong, you’ll be frazzled and it will show.

*If it’s a video service you’ve never used before, leave extra time to download and install if needed.

What was the difference between RSUs in one offer and Stock Options in another? Is 10k more options worth $10,000 less base pay? Be prepared to negotiate. Annual statistics tell us, just like cash compensation, with equity compensation women and minorities make a fraction of what others do. Understand the offer, and ask for what you are worth.

You have selected your dream company. Maybe they have a role open today, or maybe you are just hoping to get the inside track to learn about future roles. You’ve used your network to get a meeting with an influential employee at your dream company. Now what?

Most information about resume building is tailored to recent college graduates, or people applying for jobs within their own industries that are similar to what they do today. It is bad advice for career transitioners!

“So, tell me about yourself?” Don’t fail the interview before it’s even started!